At Next Level Professional Property Management Group, LLC (“Next Level PMG,” “we,” “us,” or “our”), we are committed to protecting your privacy, maintaining transparency, and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at nextlevelpmg.com (the “Site”) or interact with our property management, ALE temporary housing, professional cleaning, or staging services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms described herein.

1. Information We Collect

We collect information directly from you when you submit forms on our website, request housing, ask for a property earnings assessment, or communicate with our team. We also gather certain analytical and technical data automatically when you browse our Site.

A. Personal Information You Provide

Depending on how you interact with our Site, we may collect the following information:

• Contact Details: Full name, email address, phone number, and mailing address.
• Property Information: Property address, unit details, current management status, and square footage (for property owners seeking earnings assessments or cleaning/staging quotes).
• Housing & Placement Requests: Information regarding temporary housing needs, including family size, desired move-in dates, proximity requirements to Charlotte hospitals or schools, and employment/agency details.
• Insurance & ALE Claim Information: Insurance carrier details, adjuster contact information, and claim numbers required to coordinate direct insurance billing for Additional Living Expense (ALE) placements.

B. Automatically Collected Technical Data

When you navigate through our Site, we may automatically collect data using cookies, tracking pixels, and analytics tools, including:

• IP addresses, browser type, operating system, and device identifiers.
• Referring URLs, pages viewed, time spent on pages, and navigation paths.
• Campaign Tracking Data: UTM parameters (src, utm_source, utm_medium, utm_campaign) used to evaluate marketing effectiveness and source attribution.

2. How We Use Your Information

We use the information we collect to deliver exceptional hospitality, streamline management, and process requests efficiently:

• Service Delivery: To provide Property Earnings Assessments, coordinate short-term/mid-term rental co-hosting, arrange ALE housing placements, and dispatch cleaning or staging teams.
• Direct Insurance Billing: To communicate directly with insurance carriers, adjusters, and relocation coordinators for qualified ALE claims.
• Customer Communication: To respond same-business-day to inquiries, send service updates, answer questions, and confirm appointments.
• Platform Operations: To synchronize booking calendars, prevent double-bookings, and streamline workflows through property management platforms (such as Guesty) and embedded form systems (such as Jotform).
• Marketing & Analytics: To evaluate website usage, improve Site performance, and optimize our local Charlotte marketing campaigns.

3. How We Share & Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data under the following limited circumstances:

• Insurance Carriers & Adjusters: For ALE temporary housing placements, we share necessary claim numbers, unit availability, and guest details with your assigned insurance carrier or relocation agency to facilitate direct billing.
• Essential Service Providers: We work with trusted third-party technology partners who assist in operating our business (e.g., website hosting, property management software like Guesty, embedded form processors like Jotform, and communication tools). These partners only have access to data required to perform their functions.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of Next Level PMG, our clients, or others.

4. Cookies, Analytics & Embedded Tools

Our Site utilizes cookies and similar technologies to enhance user experience, remember preferences, and analyze web traffic:

• Essential Cookies: Necessary for basic Site navigation and form security.
• Analytics Cookies: Help us understand how visitors interact with our content, allowing us to improve navigation and user experience.
• Third-Party Embedded Elements: Pages on our Site may feature embedded content or forms (such as Jotform or Google Maps). Embedded tools operate in the same way as if the visitor had navigated directly to those third-party websites, and they may collect data according to their respective privacy policies.

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain Site features.

5. Data Security & Protection

We implement industry-standard technical, administrative, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Communications & Opt-Out Preferences

By submitting your phone number or email address through our Site forms, you consent to receive communication from Next Level PMG regarding your inquiry, property, or stay.

• Email Opt-Out: You can unsubscribe from promotional email communications at any time by clicking the “Unsubscribe” link at the bottom of our emails.
• SMS & Phone Preferences: If you wish to opt out of text message updates or telephone communication, you can reply “STOP” to any text message or notify us directly at info@nextlevelpmg.com.

7. Your Data Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to inaccurate personal data.
• Request the deletion of your personal information, subject to ongoing legal or operational obligations (e.g., active lease agreements or accounting records).

To exercise any of these rights, please contact us using the details provided below.

8. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Next Level Professional Property Management Group, LLC

📍 Address: 1811 Sardis Road North, Suite 218, Charlotte, NC 28270

📞 Phone: 704-659-3555

✉️ Email: info@nextlevelpmg.com

🌐 Website: nextlevelpmg.com